Frequently Asked Questions
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Have questions about our services, technology capabilities, or development process? Find answers to some of the most common questions about working with Zacoto.

General FAQs

Zacoto is a technology partner that helps businesses build custom software, automate workflows with AI, and develop web and mobile applications, cloud infrastructure, and data solutions built around real business goals.
We work with startups, growing SMEs, and established enterprises across industries such as professional services, retail, logistics, healthcare, real estate, and more — anywhere technology can remove friction or unlock growth.
Yes. We regularly take projects from an initial idea through discovery, design, development, testing, and launch, and continue supporting them after deployment.
Absolutely. We can extend, integrate with, or modernize your existing software, CRMs, ERPs, databases, and third-party tools rather than replacing everything.
Book a free consultation through our contact page. We'll learn about your goals and challenges, then recommend a practical approach and next steps.

AI & Automation

Common examples include lead management, customer support, approvals, document processing, invoicing, reporting, CRM updates, onboarding, and internal notifications — any repetitive, rule-based workflow is a candidate.
No. Alongside workflow automation we build AI agents, chatbots, document intelligence, predictive models, and custom AI integrations that handle complex, multi-step processes.
Processes that are repetitive, time-consuming, error-prone, or rely on moving data between systems are usually strong candidates. We assess your workflows during discovery and prioritise the highest-impact opportunities.
Yes. Our automations integrate with CRMs, ERPs, email, messaging platforms, databases, and other business applications through APIs and connectors.
Not usually, and it shouldn't. Automation removes repetitive manual work so your team can focus on decisions, relationships, and exceptions — with humans kept in the loop where judgement matters.

Custom Software Development

When off-the-shelf tools force workarounds, don't integrate well, carry growing licence costs, or can't support the way your business actually operates, custom software is often the better long-term investment.
We build business applications, internal tools, SaaS platforms, customer portals, CRM and ERP systems, booking and management platforms, and integration layers between systems.
Yes. We can audit, refactor, extend, and modernize existing products — adding features, improving performance, and fixing technical debt without starting over.
We start with discovery to understand the problem, design the solution and architecture, plan a clear roadmap, then build and test iteratively before deployment and ongoing support.
Yes. We design architecture, databases, and infrastructure with growth in mind so the software can handle more users, data, and features over time.

Web Development

We develop corporate websites, marketing sites, e-commerce stores, customer portals, CMS-driven websites, and custom web applications.
Yes. We can turn existing Figma, Adobe XD, or other design files into a fast, responsive, production-ready website.
Yes. Our UI/UX team can design the website from scratch and our developers will build it, giving you a single team for the whole project.
Absolutely. We build secure, scalable web applications such as dashboards, portals, booking systems, and internal business tools.
Yes. We integrate websites with CRMs, ERPs, payment gateways, marketing tools, analytics, and other third-party services via APIs.

Mobile App Development

We build customer-facing apps, employee and field-service apps, e-commerce and booking apps, and companion apps for existing platforms.
Yes. We build native and cross-platform apps, choosing the approach that best fits your performance needs, budget, and timeline.
Yes. Our designers create the user experience and interface, and our developers build and release the app — all under one roof.
Yes. Apps can connect to your CRM, ERP, databases, and other systems through secure APIs so data stays in sync.
Yes. We offer ongoing maintenance, OS updates, bug fixes, performance tuning, and new feature development after launch.

UI/UX Design

Our design work covers user research, user journeys, wireframes, interactive prototypes, visual design, design systems, and usability testing.
Yes. We design marketing websites, web applications, mobile apps, dashboards, and internal tools.
Yes. We review what works and what doesn't, then redesign the experience to improve usability, engagement, and conversions.
Yes. We deliver organised Figma files with components, specifications, and assets so developers — ours or yours — can build directly from them.
Absolutely. Design is often the first phase of our end-to-end projects, flowing straight into development, testing, and launch.

Cloud & Infrastructure

We provide cloud architecture, migration, DevOps and CI/CD, infrastructure management, monitoring, security hardening, and cost optimization across major cloud platforms.
Yes. We plan and execute migrations with minimal downtime, moving applications, databases, and workloads to a secure, scalable cloud environment.
Well-designed cloud infrastructure scales with demand, improves reliability and security, and lets you pay for what you use instead of over-provisioning hardware.
Yes. We offer ongoing infrastructure management including monitoring, updates, backups, scaling, and incident response.
Yes. We design infrastructure alongside the software itself so deployment, scaling, and integrations work seamlessly together.

Data & Analytics

We build data pipelines, data warehouses, reporting systems, business dashboards, and analytics solutions that turn raw data into decisions.
Yes. We consolidate data from CRMs, ERPs, spreadsheets, databases, and third-party tools into a single, reliable source of truth.
Yes. We design and build dashboards tailored to your KPIs, whether in tools like Power BI and Looker or as custom web dashboards.
Yes. We clean, deduplicate, validate, and restructure data so it's accurate and ready for reporting and analysis.
Yes. We design scalable storage and processing so large and growing datasets stay fast to query and analyse.

Have a specific technology requirement?

Tell us what you're trying to build, improve, or solve, and our team can help you determine the right technical approach.